FAQ
Where do you ship your products? And what does it cost?
We love traveling so we try to ship our goods all over the world. Don’t hesitate to get in touch if you want us to deliver a product to a non-German address – we will find a best possible solution. Please note that customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.
Shipping costs within Germany:
Item | Pillow Covers | Baskets & Wall Decors | Lamp Shades (except Full Moon Lamp Shade) | all other products |
Shipping costs | 5,00 € | 10,00 € | 10,00 € | 38,00 € |
How long until I receive my purchase?
We do our very best to send you your tropical treasures quickly. Transit times are still estimated and may vary depending on customs clearance, deliveries to islands and to peripheral areas as well as free trade zones. German customers should receive their purchases within one business day of transaction of payment. International customers should receive their delivery within 2 to 6 business days; however this may vary slightly due to unforeseen delays with shipping and customs that are outside of the control of Boutik Tropik. Please remember that if incurred, import duties are the full responsibility of the customer receiving the purchased product/s.
Why does my item have imperfections?
Due to their natural and handmade components, it is not unusual for our goods to carry slight imperfections. These can vary from inconsistencies in color tones to the way the materials are formed. We strongly feel that these imperfections add charm to our products, which can only be obtained through the handcrafted process. Each piece has its own characteristics, which have been passed down from its artist.
How do I keep your products clean?
The great thing about natural materials is that aging can’t harm their beauty. To help keep your goods looking fresh for years to come, we have still outlined a few words of advice below:
Abaca pillow covers: Immerse a soft cloth in clear water, wring it out well and remove stains by dabbing it with a damp cloth. Do not wash as the applications may become detached or be damaged by over-watering.
Abaca lamps shades and baskets: Use a vacuum cleaner or hair dryer (on coolest setting) to remove dust gently. Avoid any moisture since the wire may rust or the abaca fibers may discolor or be damaged.
Rattan chairs, mirrors and lamp shades: Fill a bowl with water, add a few drops of dish detergent and stir to agitate until bubbles form on the surface. Dip a soft cloth into the bubbles only (not into the water) and wipe the rattan gently. The slight moisture cleans without over-wetting the rattan, which can cause damage. Use a toothbrush or other soft brush to clean in the cracks and crevices, using the same suds-only cleaning method. To restore dry, cracked or split rattan, apply boiled linseed oil with a brush. When the furniture won’t absorb any more oil, wipe it clean with a soft cloth. Allow it to dry or harden before using the rattan again.
What is your refunds and damage policy?
We want you to enjoy your products. If you do not love them as much as expected, we will gladly refund the purchase price (if we get them back in perfect condition). Please understand that we will however not pay for the costs for return. Should your order arrive damaged, please do not hesitate to contact us immediately at hi@boutik-tropik.com. We will try to find a common solution.
Do you provide a warranty on your products?
Since all our products are handmade, we do not offer a period of warranty on these items. We would however, like to be contacted in the case that a customer has a fault with a product. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.
Do you collaborate with interior designers, stylists and architects?
We respect great design and love working with interior designers, stylists and architects. If you’re interested in including our goods in your next project please send us an email to hi@boutik-tropik.com. We look forward to providing your clients with tropical treasures!